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Refund & Return Policy

This policy applies to e-commerce marketplace orders placed on Mizicart. The product page always wins for that SKU — after-sales options (Return / Exchange / Replacement), window days, and non-returnable marks shown on the listing control what you can request.

1. After-sales types

• Return — send the item back for a refund (when the listing allows Return).
• Exchange — swap for another size, colour, or variant (when the listing allows Exchange).
• Replacement — replace a wrong, damaged-in-transit, or defective item (when the listing allows Replacement).

2. Category rules (current platform defaults)

Partner listings use category templates. Unless a listing is marked non-returnable or law requires a different remedy:

• Replacement only (Return and Exchange are off for change-of-mind): Mobile, Appliances, Electronics, Furniture, and Gadgets / electric goods. Eligible claims are typically wrong item, transit damage, or manufacturing defect within the window on the product or order.
• Other e-commerce categories (for example Fashion, Home & Kitchen, Beauty, and similar catalogue goods): Return, Exchange, and/or Replacement as shown on that product page.
• Default window for eligible catalogue goods is often 7 days from delivery, unless the listing states another window.

Older listings without after-sales flags may still follow the options shown in Orders for that item.

3. When you can raise a request

• Wrong item, damaged in transit, or manufacturing defect — raise from Orders after delivery within the window shown.
• Where Return or Exchange is allowed, follow the unused / packaging rules on the product page and share photos or proof when asked.

4. Typically non-returnable

• Sealed personal-care or hygiene goods once opened
• Custom-made or personalized products
• Digital goods or gift cards, if offered
• Items marked Non-returnable on the listing (except latent / manufacturing defect where Indian consumer law requires a remedy)

5. How refunds are processed

1. Raise a return, exchange, replacement, or refund request in the app and choose a payout method when asked (original payment, UPI, bank, or Mizicart Balance, as available).
2. After seller or partner pickup and quality-check approval (where required), Mizicart processes the refund or completes the exchange / replacement flow.
3. Timeline: bank / UPI credit usually appears within 3–7 business days after approval. Mizicart Balance credit is typically faster once approved.
4. Wallet, coins, or coupon amounts used on the order are restored to their own wallets as per the return flow in the app.
5. Platform fee and payment handling are refunded if you cancel before dispatch, or if the order is undelivered. On a return after delivery they follow the platform setting: they may be kept. A partial return refunds only the returned goods and the GST on those goods, not the platform fee or payment handling.

6. Cancellations

You may cancel an order before dispatch when the order status still allows cancellation. That refund includes the platform fee and payment handling. After the order has shipped, use the after-sales flow (return / exchange / replacement / refund) instead.

7. Platform

• Name: Mizicart
• Address:
• Company phone:
• Support email: support@mizicart.com
• Website: https://mizicart.com

8. Related

Shipping Policy · Terms of Use · Platform Disclaimer

Last updated: September 2026

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