Grievance redressal

This page is Mizicart’s own process for complaints about the marketplace in India. It sits alongside the Terms of Use and the Privacy Policy.

1. How to send a grievance

In the app, open Account → Legal & Policies → My data → Grievance Redressal, describe the issue, and submit.
You may also email the grievance officer when an email is published in the Grievance officer box on this page.

We store the message and give it a reference, such as CF- followed by letters and numbers. The same Grievance Redressal screen shows that reference, the status, and any reply. The reply appears in the app. Filing a grievance does not, by itself, place a phone call or send an SMS.

2. Order and consumer complaints

Use this path for an order, payment, delivery, refund, return, replacement, or a seller on the marketplace. We acknowledge the complaint within 48 hours of receiving it. We redress it within 30 days of receiving it.

3. Platform and personal-data complaints

Use this path for a complaint about content on the platform, or about how we handle personal data, under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We acknowledge the complaint within 24 hours of receiving it. We decide it within 15 days of receiving it.

4. Platform

Name: Mizicart
Address:
GSTIN:
PAN:
Company phone:
Support email: support@mizicart.com
Website: https://mizicart.com

Grievance officer

Name:
Address:
Email: